Refund Policy

If you are not satisfied with your purchase, you may request a refund within 30 calendar days of the purchase date. The guarantee covers a verified NovoFolio purchase requested within that period. A timely, verified dissatisfaction request qualifies for the advertised guarantee; approval is not based simply on our discretion.

No additional product exclusions, download-based restrictions, or fees are imposed by this policy. Any future exclusion must be lawful and clearly disclosed before purchase and cannot retrospectively reduce the guarantee attached to an existing order.

Email the contact address below within the guarantee period. Include the following information so we can locate your order. A missing order reference does not prevent a request if the purchase can reasonably be verified another way. Do not send complete card numbers, security codes, passwords, or banking credentials.

• The email address used for the order.
• Your order reference or payment receipt, if available.
• A brief explanation that you are requesting a refund and why you are dissatisfied.

We will verify the purchase and the date of your request and review it fairly. If information is missing, we will ask only for what is reasonably needed to locate or confirm the order. We will not require unnecessary documentation or unreasonable steps to use the guarantee.

A request received within the guarantee period remains timely while verification is completed. We will communicate the outcome and, if eligibility cannot be established, explain why and what information may resolve the issue. Applicable statutory remedies remain available regardless of the guarantee period.

Approved refunds will generally be returned through the original payment method where possible. If that method is unavailable, we will discuss a suitable lawful alternative with you rather than requesting sensitive payment credentials by email.

We will notify you when the refund has been submitted or if further action is needed. The time before funds appear depends on the payment provider and your bank. The payment setup and procedures are not yet confirmed, so no specific processing period is promised here.

If a download link fails, a file is corrupted, or purchased content is missing, email us with the order details and a brief description of the problem. A screenshot or filename can help but should not include sensitive data. We will check the issue and arrange access, a corrected file, or another appropriate resolution.

You do not have to accept troubleshooting instead of a qualifying refund under the guarantee. Delivery assistance does not remove your right to request a refund or other remedy available under law.

Report duplicate charges or a payment deducted without a confirmed order using the contact address below. Include the purchase email, amount, approximate payment date, and a receipt or transaction reference if available. Mask sensitive financial details.

We will check the available payment and order records with the provider once configured. Confirmed duplicate charges will be corrected. If a payment is pending, failed, or automatically reversed, we will explain the status we can verify and any appropriate next step. These payment-error enquiries are not restricted to dissatisfaction requests within the guarantee window.

This policy does not exclude, restrict, or replace any consumer rights, warranties, cancellation rights, or remedies available under applicable law. If the law provides a more protective remedy or a longer period for a particular issue, that protection continues to apply.

For questions or requests, use the contact email below. Please include enough information for us to identify your purchase or understand your concern, but never send full payment-card details.